Vending Machines Facility
Questions
Facility:
Do you think that the vending machine operation at this facility can be improved? How?
What are your obligations to the Contracting Agency? And, what are the Contracting Agency’s obligations to you?
What do you do to provide safety and preventive accident procedures for your customers and employees?
Financial:
How do you determine what prices to charge for products? How do you handle product price increases?
Please explain your refund policy for customers.
Sanitation and Food Safety:
If you have an active pest infestation in your warehouse or storage area, what steps are essential for proper control of the infestation?
After refilling vending machines how do you dispose of left- over, or outdated foods?
What is your procedure for transporting perishable foods? How do you ensure product freshness?
What measures do you take to keep your vending machines clean and safe?
Supervision and Training:
How would you handle a customer complaint regarding the action of one of your employees?
What type of training will you provide your staff for vending machine maintenance, including making minor repairs and correcting coin jams?
What training will you provide your staff to ensure they use proper food handling procedures?
General Business:
How do you plan to get customer input regarding your vending service at this facility?
In your opinion what factors are critical to success in the vending machine business?
What would you do if a customer complained about a food product?
How often will you personally visit the facility to inspect the machines for cleanliness, proper inventory levels, and proper operation?
Please describe the products you are planning to place in your snack machines; beverage machines; cold food machines; frozen food machines.
Rev.