Vending Machines Questions
for California Department of Corrections Institutions
Facility (CDC):
Do you think that the vending machine operation at this institution can be improved? How?
What are your obligations to this institution? And, what are the institution’s obligations to you?
What do you do to provide safety and preventive accident procedures for your customers and employees?
Financial:
How do you determine what prices to charge for items? How do you handle product price increases?
Please explain your refund policy for staff and visitors.
Sanitation and Food Safety:
If you have an active pest infestation in your warehouse or storage area, what steps are essential for proper control of the infestation?
After refilling vending machines how do you dispose of left- over, or outdated foods?
What is your procedure for transporting perishable foods? How do you ensure product freshness?
What measures do you take to keep your vending machines clean and safe?
Supervision and Training:
How would you handle a customer complaint regarding the action of one of your employees?
What type of training will you provide your staff while on prison grounds with respect to security?
What would you do if a tool were found to be missing from your inventory on prison grounds?
What would you do if one or more of your employees could not make it to work on a visiting day?
What type of training program will you provide your staff for vending machine maintenance, including making minor repairs and correcting coin jams?
What would you, or your employees, do if one or more of your vending machines went out of service during a visiting day?
What measures would you take to ensure that your employees are prepared for visiting days?
General Business:
How do you plan to get visitor and staff suggestions regarding your vending service in this institution?
In your opinion what factors are critical to success in the vending machine business?
What would you do if a customer complained about a food product?
Security:
What would you do if an inmate asked you for a food product or money?
When and how do you intend to transport vending machine revenue off institutional grounds?
Rev.